Terms Of Service

Terms of ServiceLast Updated: 17 April 20251. Acceptance of Terms
By accessing or using Clearstok.com's services, you agree to be bound by these Terms. If you disagree, please discontinue use immediately.2. Order Processing
- Orders are processed within 2 business days
- We reserve the right to cancel orders for suspected fraud
- Price errors may result in order cancellation3. Returns & Refunds
14-Day Full Return:
- 100% refund (product + shipping costs)
- Return shipping reimbursed
- Must be unused with original packaging15-30 Day Partial Return:
- Product cost refund only
- Customer covers return shipping
- Item must be in resellable conditionReturn Process:
1. Contact via WhatsApp +6 016 4000 583 or email [email protected]
2. Provide order number and photos
3. Wait for return authorization
4. Refund processed within 5 business days of receipt4. Shipping Policy
- Delivery times are estimates only
- Risk of loss transfers upon delivery
- Customs/duties are customer's responsibility5. Intellectual Property
- All website content and products remain our exclusive property
- No commercial use without written permission
- Report infringement to [email protected]6. User Conduct
Prohibited activities include:
- Misusing our contact channels
- Reverse engineering our products
- Placing fraudulent orders
- Harassing our staff7. Limitation of Liability
We are not liable for:
- Indirect/consequential damages
- Product misuse
- Third-party actions
- Events beyond our reasonable control8. Dispute Resolution
- These Terms are governed by Malaysian law
- Disputes will be resolved through good faith negotiations
- Failing resolution, matters will be settled in Malaysian courts9. Modifications
- We may update these Terms periodically
- Continued use constitutes acceptance of changes
- Material changes will be notified via email or website notice10. Contact Us
Business Name: Clearstok.com
Customer Service Email: [email protected]
Returns WhatsApp: +6 016 4000 583